#Vpn surfshark review software

However when I demanded my money back, they refunded it within an hour! They knew there was an issue, but refused to admit it. When I reported it to SurfShark, they basically called me a liar and said what I had described was impossible. If TOR could bypass SurfShark's security with such ease, then how many other apps could do the same without me ever knowing? BIG SECURITY RISK.

#Vpn surfshark review software

I could browse and download software as if SurfShark wasn't installed. I accidentally launched TOR browser, which is a secure browser that accesses the internet using relay points, and it connected as if there was no kill switch at all. With the kill switch turned on and the VPN disconnected, it appeared the internet was blocked. For example if you are browsing a site using the VPN and the VPN connection suddenly drops, the software will completely block all access to the internet so long as the kill switch feature is on. SurfShark uses a kill switch feature, which means anytime the VPN is not connected, ALL internet traffic is blocked. However all was not as secure as one would assume. I purchased a membership because of the great reviews and good pricing. I will relate my personal experience with SurfShark about two years ago. I would definitely go with other VPN suppliers, more respectful with their clients and better positioned on reviews. They only have an IP address for a specific city that can be easily guess by Bell Media software and block the streaming. What a disrespect to not mention that not all the time the VPN software did a good job on my interest area - Canada. And they sent a link that I can use to quit their services! I verified on their site and this is the current offer for new customers! So, first they wanted to overcharge, second they wanted to offer ' as for my loyalty ' the current offer they have! Companies that are not respecting the commitments and the customers should not be allowed to make business on US territories.

They said because I am a loyal customer, they are going to offer me 2 years for the same amount, $58. I replied that I have the company commitment for 48 & and for 27 month, as I got.

In 20 days my plan is finished and they already sent an e-mail the new plan is just for an year and for $58. They sent me an e-mail at that time stating the next plan will be the same offer I got. I bougth 2 years ago a VPN plan with Surfshark for a $48 value, and for 27 months. You can read more about our fair usage policy here: Terms of Service However, you will not be charged again as auto-renewal has already been disabled. Since your account was blocked, you will not be able to use it further.ĭue to violation of our ToS, you have lost your right to a refund. This is the message I received from them: However, they must prioritize enhancing customer communication and transparency, especially when it impacts users' access to the service and their financial commitments. If you're contemplating a long-term engagement with this VPN service, I would strongly recommend a meticulous review of their ToS to prevent similar misunderstandings.ĭespite the recent challenges, I still believe that Surfshark can offer a valuable service. Users should be given clear rules to follow and not face sudden account suspensions without a thorough explanation.Ĭurrently, I am waiting for a more detailed response from Surfshark and remain hopeful about resolving this issue. While I fully understand the necessity of adhering to fair usage policies, I'm compelled to stress that Surfshark needs to enhance their communication on what precisely amounts to a ToS violation. This lack of clarity has left me unsure about the exact circumstances that led to my account suspension. In search of answers, I reached out to their customer service, only to be met with a response that lacked detailed explanation or specifics about the supposed violation. Despite having a considerable length of time left on my 2-year plan, I was told I had lost my right to a refund due to this alleged ToS violation. This came as quite a shock since I have always taken care to utilize Surfshark's services in a manner consistent with their guidelines.Īdding to the frustration was the denial of a refund for the remaining duration of my subscription. Regrettably, my previously positive experience took an unforeseen turn when my account was suddenly suspended, citing a supposed breach of their Terms of Service (ToS). For a considerable period, I've been a committed user of Surfshark, enticed by a 2-year plan promising 'unlimited use.' I heavily relied on their platform for a range of services associated with multiple client websites, such as email, social networks, and Google accounts.